Refund Policy

Transparent and straightforward refund terms for your confidence

Overview

At SharedUtilityCatalog, we recognize that situations may evolve, and we are committed to offering clear and just refund policies. This document elaborates the circumstances under which refunds can be granted for our yacht charter services.

It's essential to review this policy thoroughly prior to booking. By reserving a charter with SharedUtilityCatalog, you are consenting to these terms regarding refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund excluding transaction charges

Processing Time: 5-7 business days

Processing Fee: €50 for credit card payments

Conditions: Needs to be requested through written communication like email or telephonically

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total cost of the charter

Processing Time: 7-10 business days

Processing Fee: €25 deducted from the refunded amount

Conditions: A valid reason must be provided; administrative expenses are in effect

Less than 24 Hours Before Charter

No Refund

Eligible for: Refunds are not available

Exception: Only emergency scenarios might be taken into consideration

Alternative: A credit for a future charter might be offered at the discretion of the management

Conditions: Emergency claims have to be supported with documentation

Weather-Related Cancellations

Our Weather Guarantee

Our highest priority is safety. In case our certified captain judges the weather conditions as unsafe for sailing, we present you with these flexible choices:

  • Full Refund: If rescheduling isn't an option, a total refund will be given
  • Reschedule: You may change the date of your charter to the soonest available slot with no extra cost
  • Charter Credit: Secure a credit that remains valid for one year from the original charter date

Weather Assessment Process

We perform a comprehensive weather evaluation that includes:

  • Analysis of wind speeds and directions
  • Determining wave height and maritime conditions
  • Forecasting visibility and precipitation
  • Heeding Coast Guard advisories and alerts
  • Thorough safety assessment by a professional captain

Decision Timeline: Decisions regarding weather-related cancellations are made at least 4 hours before the set sail time.

Medical Emergency Refunds

Emergency Circumstances

We realize medical emergencies are unforeseeable. Special consideration may be given for the following situations:

  • Sudden illnesses or injuries that necessitate hospital care
  • Loss of an immediate family member
  • Urgent military duty or recall
  • Being summoned for jury duty or a legal subpoena
  • Natural calamities impacting travel plans

Documentation Requirements

For processing requests under emergency circumstances, kindly provide:

  • Verification from a medical institution or medical certificates
  • Official death certificates, if relevant
  • Military dispatch orders
  • Notification of court summons or jury service
  • Emergency declarations or travel advisories

Processing: Once we receive the necessary documents, emergency refunds will be processed within a timeframe of 3-5 business days.

Operational Cancellations

Mechanical Issues

In the event that the assigned vessel encounters solvable mechanical problems:

  • Alternative Vessel: We will make efforts to provide a similar alternative
  • Full Refund: Granted in case a suitable alternative is unavailable
  • Partial Refund: Provided if the replacement vessel carries different rates
  • Compensation: We may offer additional compensation to accommodate for the inconvenience

Crew Unavailability

Though infrequent, should a situation arise where certified crew cannot be present:

  • We'll try to arrange for an alternative crew
  • A full refund is granted if the charter cannot be carried out
  • Rescheduling options will be provided at no additional expense

Refund Processing

Payment Method

Refunds are issued using the original payment methods:

  • Credit Cards: Processed within 5-7 business days
  • Bank Transfers: Require 7-10 business days
  • Cash/Cheque: Completed within 3-5 business days

Processing Fees

Credit Card Processing

A €50 fee applies for cancellations done more than 72 hours before the charter date

Bank Transfer Processing

A €25 fee is charged for refunding via bank transfer

International Processing

Additional fees may be incurred for refunds involving international transactions

Charter Credits

When Credits Are Offered

Charter credits can be provided instead of a refund under certain conditions:

  • When cancellation occurs within less than 24 hours
  • In the event of weather-related cancellations
  • Upon guest requests to reschedule
  • Due to unforeseen operational disturbances

Credit Terms

  • Validity: Credits are valid for one year from their issuance
  • Transferability: Credits cannot be transferred to others
  • Value: They represent the full value of the charter without deductions for processing
  • Usage: They may be used for booking any upcoming charters
  • Expiration: Validity cannot extend beyond 12 months

Partial Service Refunds

Service Interruptions

If your sea-voyage experience is interrupted or shortened due to our responsibility:

  • Refunds will be prorated according to unutilized time
  • Options for future charter credits of equal value will be offered
  • Complimentary services or upgrades may be provided as compensation

Guest-Related Interruptions

Should a charter need to end prematurely due to guest actions or safety breaches:

  • No refunds will be made for the remainder of the time scheduled
  • The full payment will still be required
  • Additional costs may be incurred

Dispute Resolution

In case of a disagreement with our refund evaluation, you can:

  • Ask for a reassessment from our management
  • Present additional documents or evidence
  • Seek resolution via consumer protection agencies
  • Engage in legal action if needed according to the applicable laws

How to Request a Refund

Step 1: Contact Us

For refund inquiries, please reach out through:

Step 2: Provide Information

Your refund application should contain:

  • The number verifying your booking
  • Date and time of the charter
  • Reasons for cancelling
  • Any related documentation (if necessary)
  • Your preferred method for the refund

Step 3: Review and Processing

Upon receipt, we will confirm your request within a day, conduct a review based on our policy within two days, and proceed with processing approved refunds within the times stated previously.

Important Notes

  • All requests for refunds must be in written form
  • All reimbursements are executed in €, irrespective of the currency of initial payment
  • We highly suggest obtaining travel insurance
  • This policy is open to amendments, provided a 30-day notice period
  • Refund transactions are in line with prevailing taxes and regulations

Contact Information

For additional inquiries regarding refunds or to forward a refund request:

Refunds Department
SharedUtilityCatalog Marine Services Ltd.
Marina Port Vell
Barcelona 08039
Spain

Phone: +34 932 23 74 61
Email: [email protected]
Office Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: August 21, 2025

This refund policy is formulated to be just and transparent. We encourage you to scrutinize the terms thoroughly before scheduling a charter and don't hesitate to reach out if you have questions.